COVID-19 Municipal Services

UPDATED 04/06/2021

Unified Manager’s Office

The Unified Manager, Deputy Manager and HR Director will be working remotely until further notice. Assistance is available during regular business hours by calling 802-878-1341 or emailing manager@essex.org.  

All Town of Essex and Village of Essex Junction boards, commissions, and committees are meeting remotely, when they need to meet. Further information on future meetings will be posted on the Town and Village websites.  To read more about recent State changes for boards and commissions, the Vermont League of Cities and Towns has provided a summary as of May 27, 2020:  Open Meeting Law during COVID-19 State of Emergency.  

Police and Fire Departments

Emergency services (police, fire & rescue) continue to deliver all emergency services to our community.
For general non-emergency questions, you can call 802-878-8331 or 9-1-1 for emergencies.

Clerk/Treasurer

The Clerk’s Office at 81 Main St. is allowing one person at a time in the office for title searches. Office hours are Monday through Friday, from 7:30 AM to 4:00 PM. For more info call 879-0413.  All visitors must wear face masks, must pass a screening test, and will be given gloves before entering the building.  

Online access to land records is now available.

All other services will be offered remotely by phone, email, website, or drop box:

  • By phone or email:
    • Copies of tax bills
    • Printouts of taxes paid
    • Requests for early/absentee ballots
    • Voter registration can be completed online through Sec of State
    • Cemetery
    • Liquor licenses
  • Payments that can be made in drop box, by mail, or online:
    • Dog licenses – renewals and new –
    • Property taxes
      • Please be aware of due dates and methods of paying property taxes. The Town is required by Essex Town Charter Ch. 8, Sec. 802 to charge penalty and interest on balances unpaid by the date due. Delinquent balances are charged an 8% one-time penalty immediately after the due date and 1% interest monthly thereafter, until paid in full. Pursuant to 24 V.S.A. §1535, taxpayers have the right to seek relief from the Board of Abatement for the reasons outlined in statute. 
        Town of Essex Abatement Request Form
    • Utility bills (water/sewer)
    • Zoning Fees
    • Other accounts receivables

Village website page / Town website page

Finance

The Finance Department remains closed to the public but can be reached by telephone or email. All regular finance activities continue to function as normal. This includes payroll, accounts payable, invoicing, water/sewer billing and collections, tax billing and collections, audit and budget functions. If you have any questions please reach out by telephone or email. If you need to make a payment you may do so by mailing a check, leaving a payment in the drop box at 81 Main Street or 2 Lincoln Street, or by paying online. Please do not leave cash in the drop box.. 

For general questions: (802) 878-1359 or finance@essex.org
For Village water/sewer questions: (802) 857-0073 or utilitybilling@essex.org
For Town water/sewer questions: (802) 878-1359 or utilitybilling@essex.org
For accounts payable questions: (802) 878-1359 or AP@essexjunction.org or Toe.Finance@essex.org

Assessor

Town of Essex and Village of Essex Junction Assessor will be working remotely and the offices will be closed to the public until further notice. Assistance is available during regular business hours by calling 802-878-1345 or emailing assessor@essex.org. We ask that all business with the Assessor’s office be conducted remotely via phone, email, through our online property card system (for commercial property record cards please call or email for a copy), or through our online tax maps. Residents and customers are asked to conduct all municipal business electronically, by phone, or by mail.

Essex Free and Brownell Libraries

Our Libraries offer curb side service for materials loaning and a large variety of online resources that can be accessed with your library card. We continue to work on remote programming for all of our patrons. For more information on any of these services and current hours, please visit our library website links below or contact:

Essex Free Library staff can be contacted at 802-879-0313 or essexfreelibrary@essex.org.  

Brownell Library staff can be contacted at 802-878-6955 or frontdesk@brownelllibrary.org

Community Development

The Community Development Departments will be working remotely and the offices will be closed to the public until further notice. Staff will be monitoring voice mail and email and will do their best to respond to inquiries within 1-2 business days. The Planning Commissions and Zoning Boards of Adjustment will meet as needed to process applications.  

Residents and customers are asked to conduct all municipal business electronically, by phone, or by mail. For any business that cannot be conducted remotely, staff will be available by appointment only.  When entering municipal buildings, the public must wear masks and gloves. Staff will also ask screening questions before allowing visitors to enter. 

Town of Essex Community Development staff can be contacted at 802-878-1343 or community-development@essex.org

Village of Essex Junction Community Development staff can be contacted at 802-878-6950 or Village_CommDev@essex.org

Parks and Recreation

Offices/Programs: The Essex Junction Recreation and Parks (EJRP) and Essex Parks and Recreation (EPR) offices at 75 Maple Street are open Monday-Friday, 10:00 am to 2:00 pm via their walk-up service window. There is a barrier between our staff and the public, but we request that you wear a mask, as other members of the public may pass by you or be waiting. If someone is with our Customer Service Specialist and you need to wait, please wait at least 6 feet back. We are excited to be back in the office and would love to interact with you, and we do believe that 95% of our customers' needs can be served over the phone, via email, online and through the mail. We strongly encourage people to utilize these methods to remotely connect with us to assist you.

Parks: In response to the Governor's update to outdoor recreation, Essex Parks have allowed the following updates to park amenities in accordance to CDC guidelines and municipal approval. This is subject to change at any time.

  • Arrive, Play and Leave - Groups may not congregate before or after activities. Please park in designated lots/areas only.
  • If you are exhibiting symptoms of COVID, please refrain from visiting.
  • Current organized group size: No more than 2 from separate households at this time.  Organized groups from separate households are not allowed at this time
  • Fields, courts, skatepark, and disc golf are open. Physical distancing guidelines still remain in place. Playgrounds are open, along with picnic tables as long as they remain at least 6 feet apart. Please do not visit if you or someone from your household is ill.  Please wash your hands before and after using amenities, mind physical distancing from others, and do not touch your face.  
  • The designated dog park is open.  Visitors are asked to social distance and face masks are preferred.
  • Indian Brook Reservoir is open. Once staff is on-site, you must have a season's pass to gain access to the park. Day use passes will be available to purchase in early May. Dogs must be always leashed in the parking lots, picnic area, roadways and boat launch. Dogs can be taken off their leash once on the trail network and respectfully be re-leased before exiting the trail. Violations may result in the suspension or termination of passes.
  • Remember, what you may be comfortable with doesn't mean that others feel the same. Be respectful of one another. 

Parks, trails, and open spaces: These remain open as an important resource for health and wellness, as long as they are used in a safe manner. Keep a 6 foot physical distance from other individuals not with your group at all times. While on trails, warn other users if you need to pass, and only pass when you can maintain a 6 foot physical distance away.

Inquiries should be directed to 802-878-1376, recreation@ejrp.org or recmail@essex.org. More information can be found on the Parks and Recreation Website.

Public Works and Water-Sewer

The Town Public Works offices remain closed to the public but the administrative staff is manning the office during normal working hours from Monday through Friday, 7:30 until 4:30 PM.  Requests for Service can be submitted via the See-Click-Fix app or by contacting the office.

The Town Highway Department is currently working split shifts to reduce the potential impact on providing essential services in the event of a  COVID outbreak that could result in a shutdown of all highway operations. Water and sewer operations continue as normal but with conditions for in-house requests for service.

The Village Public Works Department is maintaining normal work hours but shifts may be staggered to minimize contact between employees.

Employees are practicing social distancing and wearing face masks if they need to share vehicles, if they are inside a building working with employees in close proximity or if they are outside working in close proximity to other employees and the public.  

To contact staff:

Town of Essex Public Works staff can be contacted at 802-878-1344 or to public-works@essex.org

Village of Essex Junction Public Works can be contacted at 802-878-6944 or pw@essexjunction.org.

Senior Services

The Senior Center is currently closed. If you have any questions regarding resources or needs, please call 876-5087.

The Senior Vans run Tuesdays, Wednesdays, and Thursdays from 9:00am to 2:00pm.
Appointments for van rides are made on Mondays between 9-2 by calling 878-6940.
To register as a new rider, please call 878-6940 to request a ridership application.

Community Justice Center

While the Community Justice Center's physical location is closed, all CJC staff are working remotely and holding programs virtually. For questions or assistance call (802) 872-7690.